Terms & Conditions

 

These Terms & Conditions apply to all purchases made through the website of Claire & Laura Toronto (“we,” “us,” or “our”).
By placing an order on our website, you agree to be bound by these Terms & Conditions.

For questions, you may contact us at info@clairelauratoronto.com.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via our website.
By placing an order, you confirm that you have read, understood, and accepted these conditions.

2. Product Information

We make every effort to display our products as accurately and clearly as possible.
However, minor deviations, typographical errors, or inaccuracies may occur. Such errors do not entitle the customer to compensation or contract cancellation.

Product images are for illustrative purposes only and may vary slightly from the actual product.

3. Orders & Payment

  • Orders are processed only after full payment has been successfully received.

  • Available payment methods may vary by country and location.

  • Customers are responsible for selecting a suitable payment method available in their region.

  • We reserve the right to refuse or cancel any order in case of suspected fraud, misuse, or incorrect information.

4. Order Processing & Delivery

  • Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days (depending on destination and local carriers)

  • Orders are shipped directly from our international supplier

Delivery times are estimates and may vary due to customs procedures, holidays, carrier delays, or external factors beyond our control.

5. Returns & Cancellations

Returns and cancellations are subject to our Return & Refund Policy, which forms an integral part of these Terms & Conditions.
Please review that policy carefully before placing an order.

6. Liability

  • We are not liable for lost, delayed, or damaged shipments once tracking information confirms delivery to the address provided by the customer.

  • Customers are responsible for ensuring that all shipping details are accurate and complete.

  • Any errors in the shipping address must be reported within 24 hours of placing the order.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, designs, and graphics, is the intellectual property of Claire & Laura Toronto.

Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited without prior written consent.

8. Complaints Procedure

Complaints may be submitted in writing via info@clairelauratoronto.com.
We aim to respond to all complaints within 5 business days and work towards a fair and satisfactory solution.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.